• Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
• To be eligible for return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.
• Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to an error on our part will not be accepted.
• Any item returned more than 30 days after delivery will not be accepted.

REFUND

• Upon receipt of your return and after inspection by our technicians, you will receive an email confirming receipt of your item. We will also inform you of the status of your refund request.
• If accepted, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within one to two weeks.

LATE OR MISSING REFUND

• If you have not yet received a refund, first check your bank account.
• Next, contact your credit card company, as it may take some time for your refund to be officially processed.
• Next, contact your bank. There is often a processing delay before the refund is credited.
• If you have done all of this and you still have not received your refund, please contact us at sales@le-potato.com

ITEMS

• Only full-priced items are eligible for a refund. Sale items are not eligible for a refund.

EXCHANGE

We only replace items if they are defective or damaged. If you wish to exchange it for the same item, please email us at infotech@le-potato.com

GIFTS

• If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Upon receipt of the returned item, a gift certificate will be mailed to you.
• If the item was not marked as a gift at the time of purchase, or if the gift recipient had the order shipped to themselves to give to you later, we will send a refund to the gift recipient, who will be notified of your return.

RETURN SHIPPING

To return your product, you must send it to the following address:

DOMECA SARL
78 Chemin des Entrepreneurs
42110 Épercieux-Saint-Paul
France
Tel:+33 643 41 45 12

• You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. 
• The delivery time for the exchanged product may vary depending on your place of residence.
• If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

DO YOU NEED HELP?

Contact us for any questions regarding refunds and returns.